COVID-19: PSC Continuity of Operations Plan, January 2022


Due to concerns about the spread of COVID-19, and Governor Hogan’s declaration of a temporary (for 30 days) state of emergency on January 4, 2022, the Commission has made some changes to its operations.

As of June 1, 2021, the Commission’s physical offices at 6 Saint Paul Street in Baltimore were reopened to the public. Please note that as of January 2022, MASKS ARE REQUIRED INSIDE STATE OFFICE BUILDINGS. Members of the public who need to conduct business with any Commission division are encouraged to notify the office first that they plan to visit. Contact information for PSC offices.

The Commission’s hearing rooms (16th and 19th Floors) will remain closed until further notice.

The Commission’s next weekly Administrative Meeting will be Wednesday, January 26, 2022 at 10am. AGENDA.

Visit the Commission’s homepage for further updates on Administrative Meetings and rulemaking sessions.

Upcoming public comment hearings are still being held virtually–more details here.

The Commission’s waiver of the paper filing requirements of COMAR continues. (The Office of the Executive Secretary retains the right to require paper copies of documents or other material in its discretion on a case-by-case basis.) All entities are strongly encouraged to use the E-File system that handles both public and proprietary/confidential filings. More information can be found in this notice.

For correspondence other than official filings, entities can mail such documents to the Commission’s offices.

Full mailing address:
Maryland Public Service Commission
William Donald Schaefer Tower
6 St. Paul Street — 16th Floor
Baltimore, MD 21202

The Commission has waived all requirements that documents be notarized under COMAR or any other Commission policy or procedure.

If you have a consumer complaint, you may file your complaint electronically using the Commission website,, and under the box “Consumers” click on File an Online Complaint.


  • On June 15, 2021, the Commission allocated $83 million in RELIEF Act grants to Maryland electric and gas utilities with the goal of reducing or eliminating residential customer bill arrearages, particularly those incurred during the COVID-19 pandemic. Customers DO NOT need to apply for the funding. More details can be found in Order No. 89856 and in the press release.
  • On February 24, 2021, in Order No. 89745, the Commission extended the utility service termination moratorium until June 30, 2021 for any customer that is either a special medical needs customer (with a certificate on file with their utility) or has received or been qualified to receive OHEP Energy Assistance after February 15, 2017. This protection is in addition to those outlined in the Commission’s August 31, 2020 order, which remains in effect.
  • On August 31, 2020, the Commission ruled to prohibit utility service terminations through November 15, 2020. More details in the press release. Order No. 89636 was issued on September 22, 2020.

Additional information on steps utilities are taking to help customers can be found here.

To pay invoices, fees, citations, etc., make payable to the “Public Service Commission” and mail to:
Maryland Public Service Commission
William Donald Schaefer Tower
6 Saint Paul Street
Fiscal Division – 16th Floor
Baltimore, MD 21202

Any questions regarding amounts due, please contact the Fiscal Division at (410) 767-8025.

The Commission has suspended the timeframes for both 10-day and 30-day responses to Public Information Act (PIA) requests directed to the Commission pursuant to the Maryland Public Information Act, MD. CODE ANN., General Provision (“GP”) § 4-201 et seq. Any effect of GP § 4-203 inconsistent with the foregoing is hereby suspended. This is effective immediately and shall remain in effect until 30 days after the state of emergency has been terminated and the proclamation of the catastrophic health emergency has been rescinded.

Many of the Commission’s workgroups will continue to meet by conference call. The workgroup calendar with meeting information can be found on the Commission’s website under ‘Agendas and Calendars.’


U.S. Department of Labor Issues Alert for Rideshare, Taxi and Car Service Safety During Coronavirus Pandemic
The U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) has issued an alert listing safety tips to help reduce the risk of exposure to the coronavirus in the car service industry.

For DRIVER LICENSING assistance, if your last name begins with the letters:
A – R: contact Patricia Forbes at 410-767-1667 or by email at
S – Z:  contact Airrion Scott at 410-767-8092 or by email at

For ALL RENEWAL Applications:
Contact: Airrion Scott at 410-767-8092 or by email at

For PASSENGER CARRIER COMPANY inquiries, and your company name starts with the letters:
A – J: contact Aris Estevez at 410-767-8123 or by email at
K – Z: contact Munzio Tazwell at 410-767-8117 or by email at

For all TAXI inquiries, and your association name or the last name of the permit holder starts with:
A – G: contact Tariq Nazir at 410-767-8177 or by email at
H – Z: contact Karen Stone at 410-767-8127 or by email at

For TRANSPORTATION NETWORK OPERATOR (TNO) inquiries: send an email to with the following information:  full name, address, date of birth, phone number and specify which company you drive for.  Please note that you will not receive a response if all of the information is not provided in the email.

All Virginia, Pennsylvania or Maryland State Inspections can be emailed to

For immediate assistance or additional information regarding Transportation issues, please call 410-767-8128.