COVID-19: PSC Continuity of Operations Plan, March 2020


Due to concerns about the spread of the novel Coronavirus (COVID-19), and Governor Hogan’s declaration of a state of emergency in Maryland, effective Tuesday, March 17, 2020 and which remains in effect, the Commission made several significant changes to its operations.

The Commission has closed its physical offices at 6 Saint Paul Street in Baltimore and is no longer accepting public visitors or conducting public operations at that location. However, most Commission personnel are working remotely to continue mission-critical functions and be responsive to regulated entities and the public.

The Commission’s next virtual Administrative Meeting will be held on Wednesday, April 21, 2021 at 10am. AGENDA

Visit the Commission’s homepage for further updates on Administrative Meetings and rulemaking sessions.

Some upcoming public comment hearings will be held virtually–more details here.

The Commission is also waiving the paper filing requirements of COMAR, with no exceptions. This waiver supersedes the previous Notice of Waiver and Relaxed Filing Requirements. Paper filings are no longer required for e-filings (including confidential and proprietary filings), and all entities are strongly encouraged to use the E-File system. The Commission has made enhancements to its E-File system and public comments portal. More information can be found in this notice.

For other correspondence, including communications other than official filings, such as bills, invoices, and letters to individual Commissioners or staff, you may email: Public filings may not be sent by email.

In the event any entity needs to send a document in paper, it can be sent by U.S. mail, UPS, FedEx or other overnight/priority service.
Mailing address:
Maryland Public Service Commission
William Donald Schaefer Tower
6 St. Paul Street — 16th Floor
Baltimore, MD 21202

The Commission has waived all requirements that documents be notarized under COMAR or any other Commission policy or procedure.

If you have a consumer complaint, you may file your complaint electronically using the Commission website,, and under the box “Consumers” click on File an Online Complaint.

On August 31, 2020, the Commission ruled to prohibit utility service terminations through November 15, 2020. More details in the press release. Order No. 89636 was issued on September 22, 2020.

Additional information on steps utilities are taking to help customers can be found here.

To pay invoices, fees, citations, etc., make payable to the “Public Service Commission” and mail to:
Maryland Public Service Commission
William Donald Schaefer Tower
6 Saint Paul Street
Fiscal Division – 16th Floor
Baltimore, MD 21202

Any questions regarding amounts due, please contact the Fiscal Division at (410) 767-8025 and leave a voicemail.

The Commission has suspended the timeframes for both 10-day and 30-day responses to Public Information Act (PIA) requests directed to the Commission pursuant to the Maryland Public Information Act, MD. CODE ANN., General Provision (“GP”) § 4-201 et seq. Any effect of GP § 4-203 inconsistent with the foregoing is hereby suspended. This is effective immediately and shall remain in effect until 30 days after the state of emergency has been terminated and the proclamation of the catastrophic health emergency has been rescinded.

Many of the Commission’s workgroups will continue to meet by conference call. The workgroup calendar with meeting information can be found on the Commission’s website under ‘Agendas and Calendars.’


U.S. Department of Labor Issues Alert for Rideshare, Taxi and Car Service Safety During Coronavirus Pandemic
The U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) has issued an alert listing safety tips to help reduce the risk of exposure to the coronavirus in the car service industry.

For DRIVER LICENSING assistance, if your last name begins with the letters:
A – R: contact Patricia Forbes at 410-767-1667 or by email at
S – Z:  contact Airrion Scott at 410-767-8092 or by email at

For ALL RENEWAL Applications:
Contact: Airrion Scott at 410-767-8092 or by email at

For PASSENGER CARRIER COMPANY inquiries, and your company name starts with the letters:
A – J: contact Aris Estevez at 410-767-8123 or by email at
K – Z: contact Munzio Tazwell at 410-767-8117 or by email at

For all TAXI inquiries, and your association name or the last name of the permit holder starts with:
A – G: contact Tariq Nazir at 410-767-8177 or by email at
H – Z: contact Karen Stone at 410-767-8127 or by email at

For TRANSPORTATION NETWORK OPERATOR (TNO) inquiries: send an email to with the following information:  full name, address, date of birth, phone number and specify which company you drive for.  Please note that you will not receive a response if all of the information is not provided in the email.

All Virginia, Pennsylvania or Maryland State Inspections can be emailed to

For immediate assistance or additional information regarding Transportation issues, please call 410-767-8128.