COVID-19: Utility Operational Changes

Utility Operational Changes

This page contains information from regulated utilities regarding customer service during the COVID-19 state of emergency in Maryland. On March 16, 2020, Governor Hogan issued an Executive Order prohibiting residential utility service terminations and late fees.

Some utilities are reconnecting previously disconnected customers, setting up payment arrangements and helping customers access assistance programs. For additional information, please see the links below and contact your utility through its preferred method of communication (website, email, social media, etc).

Complaints involving utilities or energy suppliers can be filed on our website at https://www.psc.state.md.us/online-complaints/

Major Utilities:

BGE Taking Steps to Support Customers During Coronavirus Pandemic

Delmarva Power Taking Steps to Support Customers During Coronavirus Pandemic

Pepco Taking Steps to Support Customers During Coronavirus Pandemic

Potomac Edison: FirstEnergy’s Commitment to You

Washington Gas: Our Response to COVID-19

Gas utilities:

Chesapeake Utilities/Sandpiper Energy: Pandemic Response and Communications

Columbia Gas of Maryland: Keeping you safe during COVID-19

Elkton Gas COVID-19 Response and Preparedness

Emmitsburg Gas (UGI Utilities) COVID-19 Response Plan

Municipals and cooperatives:

A&N Electric Cooperative to Waive Disconnects and Associated Fees During State of Emergency

Choptank Electric COVID-19 Policy

Easton Utilities COVID-19 Updates

SMECO takes steps in response to health crisis

Somerset Rural Electric Cooperative: We Continue to Serve

Telecommunications:

Comcast Phone of Northern Maryland and Comcast Business Communications (the Commission regulates landline phone service only)

Verizon (the Commission regulates landline phone service only)

Water utilities:

Artesian Water Maryland

Greenridge Utilities

Maryland American Water Response to COVID-19