COVID-19: Utility Operational Changes
Utility Operational Changes
This page contains information from regulated utilities regarding customer service during the COVID-19 state of emergency in Maryland. On August 31, 2020, the Commission ruled to prohibit utility service terminations through November 15, 2020. More details in the press release. A more detailed order will follow.
Some utilities are reconnecting previously disconnected customers, setting up payment arrangements and helping customers access assistance programs. For additional information, please see the links below and contact your utility through its preferred method of communication (website, email, social media, etc).
Complaints involving utilities or energy suppliers can be filed on our website at https://www.psc.state.md.us/online-complaints/
BGE Taking Steps to Support Customers During Coronavirus Pandemic
BGE Strongly Urges Customers to Take Advantage of Flexible Payment Options and Energy Assistance in Advance of End of Moratorium on Service Terminations on Nov. 15
Municipals and cooperatives:
Comcast Phone of Northern Maryland and Comcast Business Communications (the Commission regulates landline phone service only)
Verizon (the Commission regulates landline phone service only)