Customer Rights and Protections

  • You have the right to choose a retail electric supplier or to keep all services with your utility.
  •  You have the right to understand your electricity supply choices.  This website is designed to educate you about your options.
  • You have the right to change suppliers as long as your name appears on the bill.
  • You have the right to ensure that any supplier you choose is licensed with the Maryland Public Service Commission (PSC).
  • You have the right to understand your bill and how it relates to the service you receive.
  • You have a right to file a complaint with the PSC’s Office of External Relations (1-800-492-8028) if you have an unresolved dispute with a retail electricity supplier or utility.
  • You have a right to request a copy of the privacy policy of the retail electricity supplier.
  • You have the right not to be switched to a retail supplier without your consent.
  • You have a right to have the retail electricity suppliers’ MD PSC license numbers on the marketing materials you receive from retail electricity suppliers.
  • You have a right to have a retail electricity supplier contract that contains all material terms and conditions.
  • You have a right to receive notice from your retail electricity supplier 45 days in advance of the expiration date of your existing contract with a retail electricity supplier.
  • You have the right to rescind a door-to-door solicitation contract within 3 business days of completing the transaction.