Maryland Public Service Commission

Get Help

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- How Do I…
  Seek information, filing documents, or get assistance related to utility and transportation services.
- Case/Maillog Search
  Search cases/proceedings/administrative dockets and filings by case number or maillog tracking number.
- Forms and Applications
  Access the forms, applications, and guidance materials for utility-related activities, licensing, and filings.
- Consumer FAQs
  Learn more and find answers to common questions.
- Contact Us
  Still have questions? Reach out to us.
Online Services

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- E-file
  Guidance on filing requirements and how to use the electronic portal system.
- File a Complaint
  Have an issue with your utility or a transportation provider? We can help.
- File a Public Comment
  The community’s input is important to our decision-making – how to submit written comment online.
- Filing Fees
  Schedule of fees charged by the Commission.
- Online Affidavit
  Portal for electric utilities to report delinquent accounts (November–March).
- Termination & Arrearages
  Utility portal for service terminations and past due customer payments.
- Verify Electric Supplier
  Names and contact information for licensed energy suppliers.
- PV Solar Certification
  The Brighter Tomorrow Web Portal.
- Solar Water Heating Certification Processing System
  Enter the portal to register and/or to submit applications.
- Electric Choice Supplier Portal
  Help consumers find your electricity rates.
- Gas Choice Supplier Portal
  Help consumers find your gas rates.
- GOR Portal
  Submit Gross Operating Revenue (GOR) forms here.
- Downloadable Data
  Access and download facts, figures and statistics.
- Schedule a Payment with Fiscal
  Make an appointment to pay assessments or citations.
- Change of Billing Contact Information Form (Fiscal Division)
  Regulated entities can update address, phone number, etc.
Regulated Utilities

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- Regulation of electric utilities, renewable energy certification and permitting processes.
  
  Electricity Overview
  
  CPCN
  
  Engineering Division
  
  Energy Efficiency and EmPOWER Maryland
  
  EN-6 Form
  
  Electric Utility Tariffs
  
  Meter and Submeter Shops
  
  Renewable Energy
  
  Smart Grid and Smart Meters
  
  Standard Offer Service
  
  Electric Choice Enrollment Reports
  
  Application for Licenses to Supply Electricity
- Regulation of natural gas utilities, including safety compliance.
  
  Gas Overview
  
  Gas Supplier License Application
  
  Pipeline Safety Programs and Forms
  
  Approved Gas Meter Shops
  
  Request Meter Tests
- Regulation of wholesale and local retail telecommunications services.
  
  Telecommunications Overview
  
  Carriers
  
  Consumers
  
  FAQs
- Taxis, limos, sedans and rideshare regulatory information.
  
  Transportation Overview
  
  Applications and Forms
  
  Taxicab
  
  Search
- Regulation of private water/sewage systems.
  
  Water Overview
  
  Regulated Water Systems
  
  Water/Wastewater Staff Assisted Rate Case
- Current Outage Information
  Power outage locations and utility contact information.
- Safety and Reliability
  The Engineering Division monitors the operations of public service companies for safety, efficiency, reliability and quality of service.
About

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- Mission
  Our commitment to regulatory excellence.
- Commissioners
  The Commission is headed by a Chair and four commissioners, all appointed by the governor to five-year staggered terms.
- Past Commissioners
  All who have served since the Commission’s founding in 1910.
- Reports
  Official Commission reports, including those to the Maryland General Assembly.
- Procurements and Contracts
  Current, closed and awarded Commission solicitations.
- Related Agencies and Organizations
  State and national stakeholders.
News & Events

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- News/Notices/Orders
  Latest Commission activities and decisions.
- Communications and Media Relations
  News releases and general information for the press and the public.
- Calendars
  Upcoming hearings and meetings
- Upcoming Public Comment Hearings
  Your voice matters – how to be heard.
- Watch PSC Proceedings
  Stay up to date on happenings – virtually.
- Receive Email Updates
  Sign up for notifications.
Contact

Get Help

Home > Get Help

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Consumer Resources

The PSC’s Consumer Affairs Division answers customer questions and processes utility service complaints. To learn more about filing complaints and for answers to common questions, please see the links below.

Still have questions? The direct phone line to Consumer Affairs is (410) 767-8028 or toll free in Maryland at (800) 492-0474. Staff are available weekdays from 9 a.m. to 4 p.m.

Maryland Relay (TT/Voice): (800) 735-2258
Fax: (410) 333-6844

Help Paying Your Bill

Energy assistance resources for Maryland utility customers.

File a Utility or Transportation Complaint

The PSC’s Consumer Affairs Division answers customer questions and processes utility service complaints. The Commission’s Transportation Division handles transportation-related complaints.

Energy Assistance Fact Sheet

Policies and resources for Maryland utility customers.

How to Request an Electric/Gas Meter Test | (en espanol)

Meter test form and fees.

Office of People’s Counsel: Maryland’s Residential Ratepayer Advocates

The independent Maryland State agency that advocates for Maryland’s residential utility consumers.

Case/Maillog Search

Search cases/proceedings/administrative dockets and filings by case number or maillog tracking number. Use the portal to e-file, access Commission orders, and search agendas and hearing schedules.

Have Questions?

To learn more and find answers to common questions, read our Frequently Asked Questions.

Frequently Asked Questions