Consumers

Welcome to the Consumers’ Page. This page is designed to provide consumers with up-to-date information and resources. The PSC’s Office of External Relations answers customer questions and processes utility service complaints. To learn more about filing complaints and for answers to common questions, please see the links below.

How to Contact OER
The direct phone line to OER is (410) 767-8028 or toll free in Maryland at (800) 492-0474. Staff are available weekdays from 9 a.m. to 4 p.m.

Maryland Relay (TT/Voice): (800) 735-2258
Fax: (410) 333-6844

Transportation Matters
The Commission’s Transportation Division (not OER) receives transportation-related complaints. Below are useful links for transportation issues. To reach the Transportation Division by phone: (410) 767-8128 or toll-free (800) 492-0474.

Telecommunications
The Telecommunications Division provides the following helpful consumer information: